Frequently Asked Questions

SALES AND SUPPORT INFORMATION


How soon can I receive the report after payment?
You will receive the confirmation email within 2 business days together with the report in PDF format. The password to open the PDF document will be sent to you in a separate email.

How many people can share the report?
2 users for each purchase.

Can we contact any of your staff for more details?
Please contact us through the enquiry form or email us at customer.service@diamondretailreview.org.

How often is the report updated?
We update the report annually.

How do I pay using an invoice?
Please provide us with the necessary details such as your company's name and address through our enquiry form. Thereafter we will email the invoice with the remittance detail. Please note that our recipient bank is in Japan. Upon confirmation of your payment, we will email the PDF report to you.

If the report I just purchased is updated, can I get the latest version for free or do I have to make another purchase?
We will send the latest version to you for free if it has been updated within 4 months of your purchase date. If you have recently purchased a report and did not receive a notification on an updated publication, please contact us via the Contact Us page or email us at customer.service@diamondretailreview.org.

Do you offer additional services such as presentations and customized analyses?
Please refer to Consulting Services.

CONSULTING SERVICES

We offer the following services according to our clients' needs (fees are based on specific request):

  • Presentation of the report in Tokyo in English and/or Japanese
  • Webinar presentation of the report in English and/or Japanese
  • Category-specific retail landscape study project
  • In-depth analysis of specific retailers
  • Customized retail landscape seminar or training workshop
  • Customized in-depth analysis of specific channels or categories
  • Customized shopper research in Japan, Malaysia, Singapore and Thailand
  • Other consultancy services (please contact us with your specific request)

For more information on our additional services, please email us at customer.service@diamondretailreview.org